Privacy Policy

National Powerlink, operated by National Electric and Machinery ("we", "us"), respects your privacy. This policy explains what personal information we collect through nationalpowerlink.com, how we use it and the choices you have. Last updated: 2 October 2026.

1. Who we are

National Powerlink (nationalpowerlink.com) is the store and website name of National Electric and Machinery, registered at Bhotebahal-11, Sundhara, Kathmandu, Nepal. VAT No. 115103032.

2. Information we collect

  • Details you give us: name, phone number, email address, delivery and billing address, business name and PAN/VAT number (for business buyers), and the contents of your orders, enquiries and messages.

  • Payment details: we record the payment method and reference. We do not store card numbers or PINs; payments are handled by the payment provider or bank you choose.

  • Technical data: IP address, browser and device type, pages visited, and cookies, collected automatically when you use the website.

  • Communications: messages you send us by WhatsApp, phone or email.

3. How we use your information

  • To process and deliver your orders and issue VAT invoices

  • To handle returns, refunds, warranty claims and support requests

  • To contact you about your order or enquiry

  • To send offers or product updates, only where you have agreed; you can opt out at any time

  • To improve the website, prevent fraud and meet legal and tax obligations

4. Cookies

Our website uses cookies to keep the site working, remember your cart and understand how visitors use it. You can block or delete cookies in your browser settings, but parts of the site may then stop working.

5. Sharing your information

We do not sell your personal information. We share it only with:

  • courier and delivery partners, so they can deliver your order

  • payment providers and banks, to process payments

  • website hosting, analytics and messaging providers who help us run the site

  • government or tax authorities, courts or law enforcement when the law requires

  • brand partners, where needed to process a warranty claim

These parties may use your information only for the service they provide to us.

6. Storage and security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes above, including tax and accounting records required by Nepali law.

7. Your rights

You may ask us to see, correct or delete the personal information we hold about you, or to stop marketing messages. Contact us using the details below. We may need to verify your identity first, and we may keep information we must retain by law.

8. Children

Our website is for adults and businesses. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.

9. Third-party links

The website may link to other sites, such as WhatsApp, Instagram or payment pages. We are not responsible for their privacy practices.

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this website with its updated date. Continued use of the site means you accept the changes.

11. Applicable law

We handle personal information in line with the Individual Privacy Act, 2075 (2018), the Electronic Transactions Act, 2063 (2008) and other applicable laws of Nepal.

12. Contact us

For privacy questions or requests: National Electric and Machinery, Bhotebahal-11, Sundhara, Kathmandu, Nepal. Phone: +977 9966009799. Email: [email protected].