Shipping Policy

National Powerlink (nationalpowerlink.com) is operated by National Electric and Machinery ("we", "us"). We ship electrical components, hand tools, power tools and pneumatic items ordered through the website. Last updated: 2 October 2026.

1. Delivery areas

We deliver across Nepal. Orders inside Kathmandu Valley are delivered from our store at Bhotebahal-11, Sundhara, Kathmandu. Orders outside the Valley are sent through a courier, bus parcel or cargo service. Outside the Valley, goods are sent to your address or to the nearest courier branch.

2. Order processing

Orders are checked and packed within 1–2 business days after payment or order confirmation. Large, bulk or wholesale orders may need extra time if items must be arranged from our supplier. We will tell you if any item is delayed.

3. Estimated delivery times

These are estimates, not guarantees. Strikes (bandh), weather, road closures and courier delays can affect timing.

4. Shipping charges

Shipping charges depend on the order weight, size and destination, and are confirmed before you pay. Free delivery may apply to certain orders; any such offer will be stated on the website or at confirmation. Bulky or heavy goods may carry extra handling charges.

5. Store pickup

You may collect your order from our store at Bhotebahal-11, Sundhara, Kathmandu once we confirm it is ready. Please bring your order number and a valid ID.

6. Wholesale and bulk orders

Wholesale, dealer and project orders are quoted and shipped as agreed in writing at the time of order. Where an agreed quote differs from this policy, the quote applies.

7. Inspecting your delivery

Please check the package in front of the delivery person where possible. If it is damaged, opened or has missing items, note it on the delivery receipt or refuse delivery, then contact us within 48 hours with photos and your order number. Claims made later may not be accepted.

8. Risk and ownership

Risk of loss passes to you once the goods are handed to you or the courier on your behalf. Where we arrange the courier, we will help you follow up on any claim for goods lost or damaged in transit.

9. Incorrect address

Please give a complete address and a working phone number. We are not responsible for delays or failed delivery caused by wrong or incomplete details. Re-delivery charges may apply.

10. Contact us

National Electric and Machinery, Bhotebahal-11, Sundhara, Kathmandu, Nepal. VAT No. 115103032. Phone: +977 9966009799. Email: [email protected].