Refund Policy

We want you to be satisfied with every purchase from National Powerlink (National Electric and Machinery). This policy explains when you can return goods, exchange them or get a refund. Last updated: 2 October 2026.

1. Return window

You may request a return or exchange within 7 days of receiving your order. Contact us first; do not send goods back without our approval.

2. Eligible returns

We accept returns when:

  • the item is defective, damaged on arrival or not working as described

  • we sent the wrong item, size, rating or quantity

  • the item is unused, in original condition and original packaging, with all accessories, labels and the invoice

3. Items we cannot take back

  • Items used, installed, altered or damaged after delivery

  • Cut-to-length or made-to-order items, such as cable cut from a drum

  • Items without original packaging or invoice

  • Electrical items damaged by wrong installation, overload, water or misuse

  • Special-order and bulk or wholesale items, unless faulty or incorrectly supplied

  • Clearance items marked "non-returnable" at the time of sale

4. How to request a return

  • Contact us within 7 days by phone, WhatsApp or email with your order number.

  • Send clear photos or a short video showing the problem.

  • We will review and confirm within 2 business days whether the return is approved.

  • Return the goods as we instruct, or bring them to our store.

5. Inspection

Returned goods are inspected on arrival. If they meet this policy, we will refund, replace or exchange them. If not, we will tell you why and may send them back to you at your cost.

6. Refunds

Approved refunds are paid within 7ā€“10 business days, to the original payment method or by bank transfer or digital wallet. Product price is refunded in full for approved returns. Original shipping charges are refunded only when the mistake or defect is ours.

7. Return shipping

When the return is due to our error or a defective item, we cover the return shipping. For other approved returns, you pay the return shipping and any restocking charge we state at the time of approval.

8. Exchanges

Where you prefer a replacement, we will exchange the item for the same product or one of equal value, subject to stock. Any price difference is paid or refunded.

9. Manufacturer warranty

Some products, such as CNC Electric items and Harden Tools products, may carry a manufacturer or brand warranty. Warranty terms, period and claim process follow the brand's own warranty document. We will help you make a claim. Warranty does not cover misuse, wear and tear, or unauthorised repair.

10. Cancelling an order

You may cancel an order before it is dispatched by contacting us. Orders already dispatched are handled as returns under this policy.

11. Your legal rights

This policy does not limit any rights you have under the Consumer Protection Act, 2075 (2018) of Nepal or other applicable law.

12. Contact us

National Electric and Machinery, Bhotebahal-11, Sundhara, Kathmandu, Nepal. VAT No. 115103032. Phone: +977 9966009799. Email: [email protected].